Privacy Policy

Website privacy notice
Updated: 3 October 2026

Who we are
WATERWORKS (NW) LTD is responsible for personal information submitted through this website. Company number 12596662. Registered office: C/O Stuart Mcbain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RN. Contact Ray Hagan at ray@waterworks-nw.co.uk or 07944 161795 about your information.

Information we collect
When you contact us, we receive your name, email address, message and any other details you choose to provide. Please avoid including sensitive personal information in an initial enquiry. Our website provider, IONOS, also processes technical information needed to operate and protect the website, such as IP addresses and access logs.

Why we use information
We use enquiry information to reply, discuss your project and prepare requested quotations. We rely on consent for enquiries submitted through the contact form; you may withdraw it by emailing us. Where you request a quotation or services, processing may also be necessary to take steps towards or perform a contract. Our legitimate interest in operating a reliable, secure website supports necessary technical processing.

Who receives information
Authorised people at Waterworks NW Ltd handle enquiries. IONOS supplies our website, contact forms and email services and processes information to provide those services. We do not sell enquiry details or add you to marketing lists from this form. Information may be disclosed where required by law.

How long we keep it
We retain enquiry information only as long as needed to respond, follow up and resolve the enquiry. If it leads to work, relevant records are retained for the contract and applicable accounting, legal or claim requirements. Retention depends on the enquiry status, contractual obligations and statutory requirements; unnecessary information is deleted.

Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your information. You can withdraw consent without affecting earlier lawful processing. You also have the right to object to processing based on legitimate interests. Contact ray@waterworks-nw.co.uk to exercise these rights. Providing an enquiry is voluntary, but we need a way to contact you to reply. We do not use enquiries for automated decisions or profiling.

Complaints
Please contact us first if you have concerns. You may also complain to the Information Commissioner’s Office at ico.org.uk or telephone 0303 123 1113.

Cookies and website services
This website is hosted using IONOS MyWebsite Now. Necessary technical services support website operation and security. Any optional cookie choices presented on the website can be managed through its cookie controls or your browser settings.

Optional website services
With your consent, IONOS SiteAnalytics measures visits and helps improve website performance. It processes browser and device information, pages requested, referral information, access times and anonymised IP information. According to the service disclosure, data is processed by IONOS SE in Germany and the EU, retained for eight weeks and is not transferred outside the EU. It uses tracking pixels or server logs rather than device cookies. The privacy controls also list Google Maps; you can keep this disabled. Select Configure on the privacy banner to review each service, its recipients, retention and any international transfers, and change or withdraw optional-service consent.